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City Electrical Factors (CEF) has become the first large electrical wholesaler to secure the prestigious ISO 9001 accreditation across all of its 391 branches in the UK. The award follows a major company initiative and highlights CEF’s commitment to consistent high standards and the best level of service for all its customers.
ISO 9001 is a globally recognised standard of Quality Management Systems (QMS). No other major electrical wholesaler has yet managed to achieve this level of accreditation across its complete branch network. The award further cements CEF’s reputation as the UK’s leading family owned electrical wholesaler and reflects the company’s customer centric approach and branch-wide quality control.
John Cantwell, Health & Safety Manager at CEF said, "Successful accreditation to ISO 9001 throughout all 391 branches in the UK is a fantastic achievement and we are the first large electrical wholesaler to have all sites approved to international standards.
To our customers, this accreditation shows that we have consistency in operations across all sites and a process for continuously seeking improvements in the service provided to our customers."
The Quality Management System sets out the standards in facilities, people, training, services and equipment, all of which are maintained to provide customer satisfaction. CEF attributes its QMS success to our staff in branches, the bespoke IT and management systems in place across its network.
Mr Cantwell went on to say, "To achieve accreditation, we are audited by SGS, an external accreditation company, who require us to demonstrate that we are adhering to our policies and procedures and are continuously monitoring our operations and practices to achieve on-going benefits for customers and CEF."
For CEF, gaining ISO 9001 certification is a major step towards improving working practices across the board with customers ultimately benefitting through the best levels of service.
A group of senior managers from City Electrical Factors will be spending the night of Friday 27 November in a car park in Birmingham... and it’s not what you think! CEF are lending their support to St Basils BIG SLEEPOUT, to raise much needed funds for the homeless.
The team hope to raise £10,000 for St Basils, a charity that works with young people aged 16-25 who are homeless or at risk of homelessness across the Midlands. At any one time St Basils could have over 400 young people living in one of their 27 supported accommodation schemes and each year help over 4,000 break the cycle of homelessness by giving them the necessary skills and training.
The charity is striving to raise £750,000 this year to provide intensive support to their young residents for their Learning, Skills and Work service, which is an integral part of helping young people move on successfully.
Hundreds of people take part in the event, spending a cold night with nothing but a sleeping bag, cardboard and team spirit to keep them warm. Every year there is friendly competition to create the best cardboard accommodation. Never ones to turn down a challenge, the CEF team will be keeping busy and warm making their own cardboard creation. You will be able to catch up on how they did at CEF.co.uk/news after the event or follow #bigsleepout on social media.
Charles Beddows, Managing Director at CEF said,
“Not many people would choose to spend a night sleeping outside in a Birmingham Car Park on a cold November night. We are doing this to raise much needed funds and support people who have to do this as a way of life”.